Privacy Policy

Depending on how you interact with Valentino Luxe, we may collect the following information:

Contact information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and transaction information

• Products purchased, returned, exchanged, or viewed
• Order numbers and transaction history
• Shipping and delivery information
• Invoices, receipts, warranties, and customer-service records
• Jewelry preferences, sizes, measurements, or customization instructions

Payment information

When you make a purchase, payment information is generally collected and processed by our payment providers. Valentino Luxe does not typically store your complete credit or debit card number.

Our payment or financing providers may include Shopify Payments, Square, Afterpay, Klarna, Affirm, Acima, and other providers available at checkout or in our store. Their collection and use of your information are governed by their own privacy policies.

Account information

When customer accounts are available, we may collect your login credentials, account preferences, saved addresses, purchase history, and other information connected to your account.

Communications

We may collect information you provide when you:

• Contact customer service
• Send us an email, text message, direct message, or website inquiry
• Participate in a promotion or giveaway
• Leave a product review
• Submit photos, videos, testimonials, or other content

We will obtain permission before intentionally using identifiable customer photos, videos, or testimonials for promotional purposes.

Device and website information

When you visit our website, we and our technology providers may automatically collect:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Products viewed or added to your cart
• Referring website
• Approximate location based on your IP address
• Website interactions
• Cookie identifiers and similar information

We may use your personal information to:

• Process and fulfill purchases
• Deliver or ship orders
• Provide receipts, invoices, and order updates
• Process returns, exchanges, repairs, or warranty requests
• Provide customer support
• Create and maintain customer accounts
• Personalize your shopping experience
• Remember items in your shopping cart
• Send marketing emails or text messages when you have agreed to receive them
• Measure the effectiveness of our advertisements
• Display advertising that may be relevant to your interests
• Detect, investigate, and prevent fraud, theft, security incidents, or misuse
• Protect our customers, employees, business, and legal rights
• Comply with tax, accounting, regulatory, and legal obligations
• Improve our website, products, services, and business operations

Our website and service providers may use cookies, pixels, tags, software development kits, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly
• Remember your preferences
• Maintain your shopping cart
• Analyze website traffic and performance
• Understand how customers interact with our website
• Prevent fraudulent transactions
• Measure advertising performance
• Provide personalized or targeted advertising

Some advertising and analytics activities may be considered “selling,” “sharing,” or targeted advertising under certain state privacy laws, even though we do not sell personal information for money.

You may control certain cookies through our website’s cookie banner, your browser settings, or a “Your Privacy Choices” link when available. Disabling certain cookies may affect how the website functions.

We may disclose personal information to companies that help us operate our business, including:

• Shopify and website-hosting providers
• Payment processors
• Financing and buy-now-pay-later providers
• Shipping and delivery companies
• Point-of-sale providers
• Website developers and technical-support providers
• Email and text-message marketing platforms
• Analytics providers
• Advertising platforms, such as Meta and Google
• Fraud-prevention and security providers
• Accountants, attorneys, insurers, and professional advisers

These providers may use personal information to perform services for Valentino Luxe or as otherwise permitted by their own privacy notices and applicable law.

We may also disclose information:

• When required by law, court order, subpoena, or legal process
• To protect the safety, property, or rights of Valentino Luxe, our customers, or others
• To investigate fraud, theft, or security incidents
• In connection with a merger, financing, sale, restructuring, or transfer of all or part of our business
• With your direction, permission, or consent

When you select a payment plan, financing service, or buy-now-pay-later option, the provider may collect information directly from you. This may include identification, financial, credit, employment, or other eligibility information.

Valentino Luxe does not control the approval process, credit decisions, payment schedule, fees, or privacy practices of independent financing providers. Please review the applicable provider’s terms and privacy policy before submitting an application.

You may receive promotional emails or text messages from us when you provide your contact information and agree to receive marketing.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may opt out of promotional text messages by replying STOP.

Even after opting out of marketing, we may continue sending non-promotional communications concerning orders, payments, warranties, customer-service requests, security matters, or other transactions.

Message and data rates may apply to text messages.

We may work with advertising providers to show advertisements based on your interactions with our website or advertisements.

Depending on your location, you may have the right to opt out of the use or disclosure of personal information for targeted advertising or cross-context behavioral advertising. You can make an opt-out request through our cookie settings, a “Your Privacy Choices” link when available, or by contacting us.

Where required by applicable law, we will also process supported browser-based opt-out signals, such as Global Privacy Control signals.

We retain personal information for as long as reasonably necessary to:

• Complete transactions
• Maintain business and customer-service records
• Meet tax, accounting, warranty, and legal requirements
• Prevent fraud and resolve disputes
• Enforce our agreements
• Fulfill the purposes described in this Privacy Policy

Retention periods may vary depending on the type of information and why it was collected.

We use reasonable administrative, technical, and physical safeguards intended to protect personal information.

However, no website, electronic communication, payment system, or storage method can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us if you believe your account or information has been compromised.

Depending on where you live and subject to applicable law, you may have the right to:

• Request confirmation that we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a portable copy of certain information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Request limitation of certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a decision regarding a privacy request
• Receive equal service and pricing without unlawful discrimination for exercising your privacy rights

These rights are subject to legal limitations and exceptions. For example, we may retain certain information when required for tax, accounting, fraud-prevention, transaction, security, or legal purposes.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing your request.

You may also use an authorized agent to submit a request where permitted by law. We may request proof that the agent has authority to act for you.

California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, delete, and obtain certain personal information, as well as rights to opt out of the sale or sharing of personal information and to limit certain uses of sensitive personal information.

Valentino Luxe does not sell personal information in exchange for money. However, certain analytics or advertising activities may be considered a sale or sharing under California law.

California residents may exercise applicable rights by contacting us or using the “Your Privacy Choices” option on our website when available.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without legally valid parental consent, we will take reasonable steps to delete it.

Our website may contain links to third-party websites, social-media platforms, financing providers, payment services, or other services that we do not control.

This Privacy Policy does not govern those third parties. We encourage you to review their privacy policies before providing them with personal information.

Valentino Luxe operates from the United States. If you access our website from outside the United States, your information may be processed or stored in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations.

When we update the policy, we will revise the “Last updated” date at the top of this page. Material changes may also be communicated through our website or other appropriate methods.

Questions, concerns, or requests regarding this Privacy Policy may be submitted to: